Refund and Returns Policy
Last Updated: 25 Sep, 2026
At Rajlaxmi Jewellers, we want you to have a smooth and satisfactory shopping experience. Please read the following Return and Refund Policy carefully before placing an order.
1. Return Eligibility
Products may be eligible for return if they meet the following conditions:
* The return request must be raised within 3 days of delivery.
* The product must be unused, unworn and in its original condition.
* The original packaging, tags, invoice and other accessories must be retained.
* The product must not show any signs of damage, alteration or wear.
2. Non-Returnable Products
The following products are not eligible for return/refund:
* Customized or personalized jewellery
* Products damaged due to misuse, improper handling or normal wear and tear.
3. Damaged / Wrong Product
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.
Customers may be required to provide photographs/videos of the package and product for verification.
4. Return Request Process
To request a return, customers can contact us through:
Email: admin.rajlaxmijewellers@gmail.com
Phone/WhatsApp: 6351498638
Return Request Method: Email / WhatsApp
Please provide your order number and relevant details while submitting a return request.
5. Return Shipping
[Client to confirm: Return shipping/pickup का charge कौन bear करेगा — Rajlaxmi Jewellers या customer?]
If the product is received damaged, defective or incorrect, [Client to confirm: return shipping charge कौन bear करेगा?]
6. Product Inspection
Once the returned product is received, it will be inspected to verify its condition and eligibility.
The return/refund will be processed only after the product passes the required inspection.
7. Refund
Once a return is approved, the applicable refund will be processed through [original payment method / bank transfer / other method].
Refund processing may take approximately [___ business days] after approval.
[Client to confirm: Refund कितने days में process होगा और किस method से मिलेगा?]
8. Exchange
[Client to confirm: क्या jewellery exchange available है? Yes / No]
If exchange is available, the applicable terms and conditions will be communicated at the time of the exchange request.
9. Order Cancellation
Orders may be cancelled [before dispatch / within ___ hours of placing the order / other condition].
Once an order has been dispatched, cancellation may not be possible.
[Client to confirm: Exact cancellation rule क्या रखना है?]
10. Important Conditions
* Customers must provide accurate delivery and contact information.
* Returns that do not meet the eligibility conditions may be rejected.
* Refunds may be subject to applicable deductions, if any, as communicated before processing the refund.
* Any specific product/category restrictions will be mentioned on the product page where applicable.
11. Contact Us
For any return, refund or exchange-related queries:
Rajlaxmi Jewellers
Email: [Official Email]
Phone/WhatsApp: [Contact Number]
Address: [Business Address]