Terms and Conditions
Last Updated: [Date]
Welcome to Rajlaxmi Jewellers. By accessing or using our website and purchasing products from us, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. ABOUT OUR WEBSITE
This website is operated by:
Rajlaxmi Jewellers
Website: [Website URL]
Email: [Official Email Address]
Phone/WhatsApp: [Contact Number]
Address: [Business Address]
2. USE OF THE WEBSITE
You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws or the rights of Rajlaxmi Jewellers or any other person.
You must not misuse the website, attempt unauthorised access, interfere with its operation, or use its content for unlawful purposes.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
However, actual product appearance may vary slightly due to lighting, photography, screen settings or other factors.
[Client to confirm: Jewellery-specific information such as weight, dimensions, material/purity and other product specifications that will be displayed on product pages]
4. PRODUCT PRICING
All product prices displayed on the website will be shown in Indian Rupees (INR), unless otherwise stated.
Applicable taxes, shipping charges or other charges, if any, will be communicated to the customer before completion of the order.
[Client to confirm: Whether displayed prices are inclusive of applicable taxes]
5. PRODUCT AVAILABILITY
Product availability may change from time to time.
If a product becomes unavailable after an order has been placed, we may contact the customer regarding the available options, including cancellation and applicable refund.
6. ORDERS AND ORDER ACCEPTANCE
Placing an order on our website does not necessarily mean that the order has been finally accepted.
We reserve the right to accept, reject or cancel an order in certain circumstances, including product unavailability, pricing or technical errors, suspected fraudulent activity, or other legitimate reasons.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund & Return Policy.
7. PAYMENT
Customers must complete payment through the payment methods available on the website.
Payment transactions may be processed through third-party payment service providers.
[Client to confirm: Payment methods/gateway to be offered – Razorpay / UPI / Cards / Net Banking / COD / Other]
8. ORDER CANCELLATION
Order cancellation will be subject to the conditions mentioned in our Refund & Return Policy.
[Client to confirm: Exact cancellation window/rule]
9. SHIPPING AND DELIVERY
Orders will be processed and delivered according to our Shipping & Delivery Policy.
Estimated delivery timelines may vary depending on the destination, courier service and other circumstances beyond our reasonable control.
Please refer to our Shipping & Delivery Policy for complete details.
10. RETURNS AND REFUNDS
Returns, exchanges, cancellations and refunds are governed by our Refund & Return Policy.
Customers are requested to review the policy before placing an order.
11. CUSTOMISED OR PERSONALIZED PRODUCTS
[Client to confirm: Whether customised/personalized jewellery will be offered and whether such products will be eligible for return, exchange or cancellation]
Any applicable conditions will be clearly communicated to the customer before placing the order.
12. CUSTOMER ACCOUNTS
Customers are responsible for providing accurate information while creating an account or placing an order.
Customers are also responsible for maintaining the confidentiality of their account credentials and should notify us if they become aware of any unauthorised use of their account.
13. INTELLECTUAL PROPERTY
All website content, including but not limited to the Rajlaxmi Jewellers name, logo, photographs, product images, graphics, text, designs and other materials, belongs to or is used by Rajlaxmi Jewellers with appropriate rights.
Such content may not be copied, reproduced, modified, distributed or commercially used without prior written permission.
14. OFFERS AND PROMOTIONS
Any discounts, promotional offers, coupons or special campaigns may be subject to separate terms and conditions.
We reserve the right to modify or withdraw promotional offers subject to applicable laws and the terms communicated with the offer.
[Client to confirm: Coupon/offer conditions to be added later]
15. USER-GENERATED CONTENT
If customers submit reviews, photographs, feedback or other content through the website, they must ensure that such content is accurate, lawful and does not infringe the rights of any other person.
[Client to confirm: Whether product reviews/customer photos will be enabled on the website]
16. THIRD-PARTY SERVICES
Our website may use third-party services such as payment gateways, courier partners, hosting providers, analytics tools or other service providers.
The use of such services may be subject to the respective third party’s terms and policies.
17. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, updates, security issues or circumstances beyond our reasonable control.
18. LIMITATION OF LIABILITY
Rajlaxmi Jewellers will take reasonable steps to provide accurate product and service information. However, we will not be responsible for circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures or events outside our control, subject to applicable laws.
19. FRAUDULENT OR UNAUTHORISED ACTIVITIES
We reserve the right to investigate and take appropriate action against transactions or activities that appear fraudulent, abusive, unauthorised or unlawful, subject to applicable laws.
20. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes will be subject to the applicable legal and jurisdictional requirements.
[Client to confirm: Business city/state for jurisdiction, if required]
21. GRIEVANCE REDRESSAL
For any complaint, concern or grievance regarding our website, products or services, customers may contact us at:
Rajlaxmi Jewellers
Email: [Grievance/Official Email Address]
Phone/WhatsApp: [Contact Number]
Grievance Officer: [Name / Designation]
We will handle customer grievances in accordance with applicable laws and regulations.
22. CHANGES TO THESE TERMS
Rajlaxmi Jewellers may update these Terms & Conditions from time to time to reflect changes in our business, website, services or applicable laws.
The updated version will be published on this page with the revised “Last Updated” date.
23. CONTACT US
For questions regarding these Terms & Conditions, please contact:
Rajlaxmi Jewellers
Email: [Official Email Address]
Phone/WhatsApp: [Contact Number]
Address: [Business Address]