Shipping & Delivery Policy

Last Updated: [Date]

At Rajlaxmi Jewellers, we aim to deliver your orders safely and within the estimated delivery time. Please read the following Shipping & Delivery Policy before placing an order.

1. SHIPPING AVAILABILITY

We currently deliver orders to India-wide delivery

2. ORDER PROCESSING

Orders are processed and dispatched after successful order confirmation and payment.

Orders are generally dispatched within [___ business days].

Customized or made-to-order jewellery may require additional processing time.

[Client to confirm: Exact order processing/dispatch time]

3. DELIVERY TIME

After dispatch, orders are generally delivered within approximately [___ business days], depending on the delivery location and courier service.

Delivery timelines are estimates and may vary depending on the destination, courier service and other circumstances.

Remote or difficult-to-reach locations may require additional delivery time.

[Client to confirm: Expected delivery timeline]

4. SHIPPING CHARGES

Shipping charges applicable to an order will be displayed during the checkout process.

[Client to confirm: Free shipping / Flat ₹___ shipping charge / Shipping based on order value or location]

Any applicable shipping charges will be communicated to the customer before the order is placed.

5. ORDER TRACKING

Once your order has been dispatched, tracking details may be shared with you through:

[Client to confirm: Email / SMS / WhatsApp / Customer Account]

Customers can use the provided tracking information to monitor the status of their shipment.

6. DELIVERY DELAYS

While we aim to deliver orders within the estimated timeframe, delivery may be delayed due to circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Public holidays
• Natural events or disasters
• Incorrect or incomplete delivery information
• Service disruptions
• Other unforeseen circumstances

In such cases, we will make reasonable efforts to assist the customer and provide available tracking or delivery updates.

7. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address and contact number while placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer:

[Client to confirm: Re-shipping charges will be borne by the customer / Rajlaxmi Jewellers will contact the customer before re-shipping / Other rule]

8. FAILED DELIVERY

If delivery cannot be completed because the customer is unavailable, refuses delivery, or does not respond to the courier’s delivery attempts:

[Client to confirm: Exact rule for re-delivery / cancellation / additional shipping charges]

9. DAMAGED OR TAMPERED PACKAGE

If the package appears damaged, opened or tampered with at the time of delivery, customers are advised to:

• Record a clear unboxing video from the sealed package until the product is fully opened.
• Take clear photographs of the package and product.
• Contact Rajlaxmi Jewellers as soon as possible.

Customers should contact us within [___ hours/days] of delivery for any damaged, incorrect or tampered shipment.

[Client to confirm: Is an unboxing video mandatory for damage/return claims?]

10. DELIVERY OF JEWELLERY ORDERS

For security purposes, certain high-value jewellery orders may be subject to additional delivery verification.

[Client to confirm: OTP / Signature / ID verification / Other verification requirement]

The delivery procedure may also depend on the courier partner’s security and verification requirements.

11. DELIVERY CONFIRMATION

An order will be considered delivered once the courier partner confirms successful delivery at the address provided by the customer.

Customers are requested to verify the package and product condition promptly after receiving the order.

12. CONTACT US

For any shipping or delivery-related questions, please contact us:

Rajlaxmi Jewellers

Email: [Official Email Address]

Phone/WhatsApp: [Contact Number]

Address: [Business Address]

We will be happy to assist you with your shipping and delivery queries.